About Wireless Innovations
Wireless Innovations (WI) provides productivity enhancing solutions to increase customer satisfaction. Since 2001, WI has been a top leading Sprint Business Partner. With the recent changes, Wireless Innovations is very excited to become a T-Mobile Sell-With Partner and look forward to many years of success with them.
For over 19 years, Wireless Innovations has provided value added services including Mobile Device Management (MDM) solutions and services; Cradlepoint wireless routers and solutions billed on the Sprint invoice; along with other routers and solutions. In addition, WI has a full suite of new and refurbished handsets, tablets, laptops, and IoT devices, as well as solution accessories. Additionally, WI’s provides unique packaged offerings and vertical specific bundled solutions. WI also offers customized e-procurement and integration web portals solutions. WI delivers customer managed service programs such as Buy Back, Asset Reporting/Management and MDM configuration and training. Wireless Innovations is also a National Dealer of T-Mobile, offering sub-agents a unique opportunity to sell wireless and earn an additional revenue source by selling innovative wireless solutions.
“Wireless Innovations years of success comes from going above on beyond for the customer, always putting the customer first.”
Wireless Innovations offers companies over 19 years of experience in the wireless industry. We work with the customer on providing solutions that are right for their company. We support our customers from beginning to end keeping our churn extremely low. Additionally, WI provides complete turnkey solutions for MDM, which includes profile setup, administration, day to day management and tier 2 support. As one of Cradlepoint’s Premier Partners, we have years of experience and extensive knowledge for wireless solutions in the IoT, M2M and Failover space. We have developed and implemented hundreds of e-procurements portals, highly customized, each e-procurement site unique to the customer needs. Wireless Innovations years of success comes from going above on beyond for the customer, always putting the customer first.
WI values their customers and provides them with superior services and support. WI’s knowledgeable support staff handles every account with urgency and care. Wireless Innovations customers love the dedicated support that WI offers - another reason why customers have remained with Wireless Innovations for over 10 years!
“As one of Cradlepoint’s Premier Partners, we have years of experience and extensive knowledge for wireless solutions in the IoT, M2M and Failover space.”
Our Lead Team
With over 40+ years of experience in corporate marketing and strategic alliances, 25 of those years being in Telecom, Tom a co-founder of WI currently oversees the operations, engineering and value added services departments for WI. His experience in telecom has assisted him in growing the WI managed services portfolio focusing on cutting edge services and solutions. His understanding of the needs of the business customer and knowledge in the wireless industry has been a key to success for the customer and Wireless Innovations.
Jack has overseen a direct sales-force of 40+ people and has managed a National Indirect Channel with over 200 points of distribution. He brings over 30 years of telecom and wireless experience to the table. He works closely with customers to develop and implement their unique wireless solution. Jack is one of the co-founders of WI, he has a successful management style that achieves hitting sales targets and goals while always putting the customer first. He manages the Sales and Marketing team at Wireless Innovations.
Director of Marketing
With over 20+ years of wireless marketing and sales experience, 8 of those years at Sprint managing field marketing business teams in the Northeast and Midwest regions, Susan currently manages a marketing team that focuses on driving and executing new solutions, products and marketing material that help companies increase productivity and improve customer satisfaction. Additionally, she manages the execution of online tools including employee and corporate sites, as well as shipping and tracking reports.
Director of Customer Experience
With 20+ years of sales, operations, and customer support experience in a variety of corporate settings, Amy currently leads initiatives to ensure a consistent, positive experience for every customer. From first contact through project completion and beyond, Amy ensures that customer expectations are met with a high degree of quality and professionalism and that customers are satisfied with their overall experience. Her goal is to help customers above all else and to make continuous process improvements in support of business strategies and goals.
Tomas has over 14 years of sales operations and management with Sprint and Wireless Innovations (5 years with Sprint and 9 years with Wireless Innovations). His experience is invaluable, he offers a wealth of knowledge in customer service and project management. Additionally, he has developed and implemented effective operational policies and procedures that streamline productivity and customer service. Tomas focusses on leading his team to success so customers can trust to handle all of their needs effectively and efficiently.